You Heard it Here First

You heard it here first. During coffee break today my colleagues and I (Carol Orwig and Karl Franklin) made up two new words/phrases to name a couple first world problems:

1. sic pick=when you chose the wrong name from a pick list. For example, when you chose the wrong Rachel in your list of Rachels in your phone contact list and you call the wrong person. It also happens often with email.

2. customer serveless=the process of corporations moving more and more of their customer service functions out to the customers. For example, pumping your own gas, buying airline tickets online, etc. This is a brilliant move on the part of companies; not always so great for the customer.

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